Managing Director of Client Services

 

Company Overview
We are looking for a Managing Director of Client Services to focus on leading enterprise client delivery, strategic growth, and operational excellence. The Managing Director oversees Project Management, Operations, and Cyber, setting the standard for quality, accountability, and client impact while driving long-term, value-based relationships. The Managing Director operates as a senior advisor to clients and a trusted leader within the organization, bringing executive presence and credibility with senior stakeholders across leadership, government agencies, law firms, corporate legal departments, and strategic partners. The role ensures the delivery of defensible, efficient, and technology-enabled eDiscovery solutions across the full lifecycle of litigation and high profile government investigations. 

Key Responsibilities

Client Leadership and Strategy

• Ensure all clients are actively and effectively managed by establishing clear ownership and accountability with Associate Directors leading client engagement and overall experience.
• Oversee Associate Directors to ensure consistency in communication, issue resolution, delivery alignment, and client satisfaction.
• Partner with Associate Directors and Sales to strengthen client relationships, increase visibility, and drive long-term account growth.
• Collaborate with Advisory Services to guide client-specific strategies related to workflows, technology, and engagement models to support delivery success and identify expansion opportunities.
• Establish and enforce a structured client governance model, including Quarterly Business Reviews, standardized reporting, and client playbooks that drive accountability and proactive management.
• Maintain involvement in key client initiatives focused on innovation and continuous improvement, including the adoption of automation, analytics, and AI-enabled workflows.

Delivery and Operational Leadership

• Lead Project Management, Operations, and Cyber teams to ensure consistent execution of all processing, production, breach response, and eDiscovery workflows.
• Ensure clear, consistent documentation of processes to support execution across the full project lifecycle.
• Develop and mentor Associate Directors to strengthen delegation, accountability, and leadership capability across delivery teams.
• Establish and enforce operational standards across all engagements, including quality control, timeliness, and adherence to defined workflows.
• Oversee execution of complex, high-volume, and high-risk matters, including workflow design, resourcing, RACI alignment, and escalation management.
• Drive continuous improvement across operations, ensuring scalability, defensibility, and the ability to support emerging data sources.
• Monitor performance against defined KPIs, including utilization, quality, and timeliness, and take corrective action to improve consistency and outcomes.

Solution Design and Pre-Sales Engagement

• Partner with Sales and Advisory Services to support solution design and RFP responses.
• Provide input on pricing, scoping, team structure, and solution architecture to ensure alignment with client needs and delivery capabilities.
  

Financial and Portfolio Management

• Own overall financial performance, including revenue, margin, forecasting, and portfolio health.
• Monitor and address risks using defined KPIs, including effective rate and profitability.
• Scale and optimize teams across Project Management, Operations, and Cyber through effective utilization and resource planning.

Experience and Qualifications

• Bachelor’s degree in related fields such as information technology, business, operations management, project management, or similar disciplines
• 10+ years of experience in eDiscovery or legal technology, with deep expertise in the Electronic Discovery Reference Model and litigation lifecycle.
• Proven ability to translate client needs into scalable, high-quality operational solutions and lead complex, large-scale client engagements.
• 5+ years of leadership experience managing client services or operations teams and directing cross-functional delivery organizations.
• Strong experience with Relativity, certification as a Relativity Certified Administrator preferred.
• Demonstrated ability to advise clients, manage expectations, and maintain high levels of client satisfaction.
• Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders, including attorneys, client teams, and internal resources.
• Proven ability to manage multiple concurrent projects within budget and timeline constraints, including the use of structured methodologies such as RACI and Gantt frameworks.
• Strong organizational and prioritization skills, with the ability to operate effectively and quickly in time-sensitive and high-pressure environments.
• Demonstrated ability to lead teams through delegation, collaboration, and accountability.
• Experience troubleshooting applications and coordinating effectively with support teams.
• Proactive problem-solving mindset with the ability to anticipate client needs and drive solutions forward to avoid challenges from occurring. 

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past eight years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

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\n$170,000 - $210,000 a year\n

Receivables management is a $20B+ market at an inflection point. Increasing regulatory complexity, rising operating costs, and declining effectiveness of legacy outbound models are driving demand for a modern, AI-first approach. Overtime.ai (Powered by Acclaim) is THE platform to define this next generation—combining voice AI, automation, and compliance-by-design to transform how the industry recovers debt while improving the consumer experience. This is a start-up leadership opportunity to shape go-to-market strategy, build a category-defining sales motion, and drive revenue in a market ready for disruption.

About The Role

The Head of Operations is responsible for operational execution, client deployment, regulatory coordination, and day-to-day operational management across the Overtime.ai platform. This role ensures the platform is implemented effectively inside regulated collections and receivables environments while maintaining strong operational discipline, compliance alignment, and client outcomes.

This role requires deep operational knowledge of collections, healthcare revenue cycle, first party servicing, and regulated consumer communication environments. The ideal candidate understands operational risk, compliance expectations, client workflows, and how collection agencies and servicing organizations actually operate day to day.

The role is highly cross-functional and works across Operations, Compliance, Product, Engineering, Legal, Client Success, and executive leadership teams.

Requirements

• 15+ years of operational leadership experience in collections, healthcare revenue cycle, financial services, contact center operations, or other regulated servicing environments
• Strong understanding of debt collection regulations, operational compliance requirements, and consumer communication workflows
• Experience managing operational teams, implementations, onboarding, and client delivery functions
• Proven ability to operate inside regulated, high-volume servicing environments
• Strong project management, organizational, and operational leadership skills
• Experience coordinating across Compliance, Product, Engineering, Legal, and executive leadership teams
• Ability to manage multiple priorities and operational risks in fast-moving environments
• Experience supporting operational audits, governance processes, and escalation management
• Familiarity with AI enabled workflows, conversational AI, automation platforms, or contact center technologies preferred
  
  

Responsibilities

Operational Leadership & Execution

• Lead operational execution across implementations, onboarding, client launches, and production environments
• Establish operational processes, controls, escalation paths, and execution standards across the organization
• Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline
• Maintain operational readiness for platform deployments, workflow changes, and client expansions
  
  

Client Deployment & Operational Readiness

• Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients
• Build scalable onboarding, implementation, and operational support processes
• Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations
• Coordinate implementation activities across Product, Engineering, Compliance, Legal, and client stakeholders
  
  

Compliance & Regulatory Coordination

• Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls
• Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements
• Support audit readiness, documentation standards, complaint escalation management, and operational governance
• Ensure operational teams execute within approved compliance and workflow standards
  
  

Operational Process Management

• Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures
• Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns
• Drive operational improvements focused on scalability, consistency, compliance, and client outcomes
• Coordinate operational testing, release readiness, and production support activities
  
  

Cross Functional Coordination

• Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership
• Coordinate priorities, dependencies, risks, and operational deliverables across teams
• Ensure product releases and workflow changes can be operationalized effectively in live environments
  
  

Client & Partner Management

• Serve as senior operational lead during implementations, client escalations, and strategic deployments
• Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners
• Support issue resolution, operational optimization, and client adoption efforts
  
  

Operational Reporting & Performance

• Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators
• Deliver operational reporting and execution updates to executive leadership
• Surface operational risks, dependencies, and resource needs proactively
  
  

Organizational Support

• Help build operational structure, staffing models, and execution discipline as the company scales
• Support leadership with operational planning, prioritization, and resource coordination
• Establish repeatable operational processes that scale with company growth
  
  

What We Offer

• A team built from the collections industry — work alongside leaders with experience across third party collections, healthcare revenue cycle, and first party servicing.
• Opportunity to grow with the company — take on meaningful responsibility as the business expands.
• Fast moving environment with direct access to leadership — decisions get made quickly and ideas can move into execution without unnecessary layers.
• Build technology tied to real operational outcomes — focused on improving recovery performance, lowering operating costs, and creating a better consumer experience in regulated environments.
• Fully remote within the US
• 15 days PTO + all federal holidays + 3 sick days
• Health insurance reimbursement (ICHRA)
• 401(k)
• Laptop provided by the company
• Participation in Employee Stock Ownership Plan (ESOP)

Role Description This is a full-time, remote position for a Chief Operating Officer (COO). The COO…See this and similar jobs on LinkedIn.

About the Team

Technology should be intuitive, inspiring, and human—that is why we are establishing Nothing in Indonesia. We operate as a focused, independent team dedicated to stripping away the barriers between people and technology. As our Country Director, you will lead our local presence, navigating the complexities of a fast-moving, mobile-first market to scale a design-led brand that resonates deeply with our community.

What You'll Do

• Architect the comprehensive Indonesia market growth strategy, ensuring global objectives are met through a nuanced local lens.
• Direct full P&L accountability from day one, balancing rapid market expansion with fiscal sustainability.
• Establish and mentor a high-performance team that prioritizes tangible results and excellence over administrative complexity.
• Drive operational excellence across the region, overseeing local logistics, customer experience, and retail expansion.
• Secure and manage strategic alliances with key retail partners and distributors to amplify our brand presence.
• Act as the primary representative for Nothing with regulatory bodies and local stakeholders to ensure seamless compliance.
• Iterate our market approach through direct engagement and real-time insights from the Indonesian community.

What We're Looking For

• A strategic leader with a minimum of 10 years of experience in consumer technology or high-growth lifestyle industries.
• A proven track record of launching and scaling brands within Indonesia, demonstrating a highly pragmatic approach to execution.
• A professional who takes complete ownership of the mission, driving outcomes with a sense of urgency and purpose.
• An exceptional communicator capable of articulating complex strategies in both English and Bahasa Indonesia.
• A worldly mindset with a sophisticated understanding of the cultural and technological trends driving the younger generation in Indonesia.
• A leader who values direct action and clarity, steering clear of corporate buzzwords and legacy tech tropes.
• A visionary thinker who can translate a multi-year roadmap into precise, high-impact operational plans.

Why Nothing

This is an opportunity to lead a revolution in how technology is experienced in Indonesia. You will build a national presence from the ground up, supported by a global collective of designers and engineers committed to excellence. We move fast because we are independent; you will have the autonomy to make a significant impact and the platform to grow alongside a brand that is redefining innovation.

About the Team

Technology should be intuitive, inspiring, and human—that is why we are establishing Nothing in Indonesia. We operate as a focused, independent team dedicated to stripping away the barriers between people and technology. As our Country Director, you will lead our local presence, navigating the complexities of a fast-moving, mobile-first market to scale a design-led brand that resonates deeply with our community.

What You'll Do

• Architect the comprehensive Indonesia market growth strategy, ensuring global objectives are met through a nuanced local lens.
• Direct full P&L accountability from day one, balancing rapid market expansion with fiscal sustainability.
• Establish and mentor a high-performance team that prioritizes tangible results and excellence over administrative complexity.
• Drive operational excellence across the region, overseeing local logistics, customer experience, and retail expansion.
• Secure and manage strategic alliances with key retail partners and distributors to amplify our brand presence.
• Act as the primary representative for Nothing with regulatory bodies and local stakeholders to ensure seamless compliance.
• Iterate our market approach through direct engagement and real-time insights from the Indonesian community.

What We're Looking For

• A strategic leader with a minimum of 10 years of experience in consumer technology or high-growth lifestyle industries.
• A proven track record of launching and scaling brands within Indonesia, demonstrating a highly pragmatic approach to execution.
• A professional who takes complete ownership of the mission, driving outcomes with a sense of urgency and purpose.
• An exceptional communicator capable of articulating complex strategies in both English and Bahasa Indonesia.
• A worldly mindset with a sophisticated understanding of the cultural and technological trends driving the younger generation in Indonesia.
• A leader who values direct action and clarity, steering clear of corporate buzzwords and legacy tech tropes.
• A visionary thinker who can translate a multi-year roadmap into precise, high-impact operational plans.

Why Nothing

This is an opportunity to lead a revolution in how technology is experienced in Indonesia. You will build a national presence from the ground up, supported by a global collective of designers and engineers committed to excellence. We move fast because we are independent; you will have the autonomy to make a significant impact and the platform to grow alongside a brand that is redefining innovation.

About UltaHost

Ultahost is global web hosting company with a fully remote team. We’re expanding our infrastructure and preparing to launch a new suite of cloud hosting products for customers worldwide.

Job Overview

We are looking for a visionary and results-driven Chief Operating Officer (COO) to lead and scale our global operations. This role will be responsible for overseeing the company’s day-to-day operations, improving organizational efficiency, and transforming strategic goals into operational excellence. If you have strong leadership capabilities, experience in high-growth technology environments, and a passion for building scalable operational structures, we would love to hear from you.

Key Responsibilities

• Lead and optimize the company’s daily operations
• Ensure effective cross-functional collaboration across departments
• Define, monitor, and report operational KPIs and performance metrics
• Translate company strategy into actionable operational plans
• Drive organizational growth and operational scalability
• Work closely with HR, Customer Experience, Technical Operations, and Finance teams
• Lead process improvement and automation initiatives
• Partner with executive leadership to achieve business objectives
• Build and maintain a high-performance operational culture
  
  

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or a related field
• Proven experience as a COO, Operations Director, or similar executive leadership role
• Experience in technology, hosting, SaaS, or internet services industries is highly preferred
• Strong leadership and people management skills
• Strategic thinker with hands-on operational execution capabilities
• Data-driven decision-making mindset
• Excellent communication skills in English
• Minimum 4+ years of executive-level experience in the cloud computing, SaaS, hosting, infrastructure, or related technology industries
• Strong understanding of operational dynamics within high-availability digital service environments
• Experience managing scalable operations in fast-growing technology companies is highly preferred
  
  

What We Offer

• Leadership opportunity in a rapidly growing global technology company
• Flexible working model
• Competitive salary and performance-based bonuses
• Opportunity to work with international teams
• Long-term career growth and development opportunities
• Dynamic, innovative, and fast-paced work culture

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About SecurityScorecard

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Opportunity

Revenue operations at most companies is retrospective: reports that tell you what happened last quarter, forecasts assembled from gut instinct, and pipeline reviews that produce more questions than actions.

You believe it can be different. You have built parts of a real-time RevOps system yourself: AI-powered forecasting, agentic workflows that replace manual process, and analytics infrastructure that gives any rep or executive an instant read on pipeline health. You have also owned the fundamentals: territory design, quota setting, deals desk, and forecast accountability at a company growing 20%+ year over year.

This role was designed for that person. You will own SSC’s full RevOps function and simultaneously build the AI-native systems that reinvent how it operates.

What You Will Own

Revenue Operations Leadership

• Own the full lead-to-cash process across Sales, Marketing, and Customer Success: territory design, pipeline management, quota setting, deals desk, and GTM process discipline at scale.
• Redesign MQL-to-SAL handoff logic per product line to reflect SSC’s evolution from a ratings company to a multi-product solutions platform.
• Build alerting and accountability systems that keep data quality high and teams current in Salesforce.
• Lead customer insights and the Deals Desk function.
• Optimize territory assignment continuously based on attainment and addressable TAM.

AI-Native GTM Engineering

• Architect and deploy agentic GTM workflows using Claude, Salesforce Agentforce, and supporting tools. You are a hands-on builder.
• Own and drive the Salesforce Agentforce implementation roadmap: AI prospecting first, AI quoting next. User adoption is as important as the technical build.
• Build AI-powered lead scoring, ICP-fit routing, and signal-based outbound triggers that leverage SSC’s own threat intelligence.
• Know when to use scrappy AI tools versus out-of-box Salesforce. That judgment is critical at this stage.

Forecasting, Analytics & Executive Reporting

• Build and own the revenue forecast methodology. Proven accuracy within 5-10% over multiple years is a requirement: the executive team and board must be able to trust your numbers.
• Own and eventually automate the weekly GTM pulse artifact for leadership: a real-time read on pipeline health, efficiency, and risk.
• Drive weekly CRO pipeline reviews and monthly CFO revenue reporting.
• Own SLT communications on GTM performance, forecast risk, and course corrections.

GTM Tech Stack & Data Architecture

• Own the architecture, data flows, and SDLC of SSC’s full revenue technology ecosystem: not just the admin layer.
• Manage Salesforce as the system of record: data hygiene, workflow design, process flows.
• Cultivate Snowflake as the data warehouse and AI input layer for all GTM intelligence.
• Drive Tableau adoption as the self-service analytics delivery vehicle across the revenue team.
• Leverage Gainsight for customer insights; exploit the platform for GTM intelligence, not just administration.

Tech Stacks: Salesforce, Salesforce Agentforce (SFAF), Claude / LLMs, Snowflake, Tableau, Gainsight, n8n / Zapier, Outreach / Salesloft.

Benefits

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $325,000 - $350,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

The Director of Sustainability role is an exciting opportunity to take ownership of the existing Telix Sustainability function and steward and continuously strengthen it as a regulated, board‑accountable sustainability and climate disclosure function. This is a highly visible global role with direct ELT and Board interaction, responsible for ensuring ongoing regulatory compliance with mandatory climate‑related disclosure requirements (including AASB S2 and aligned ISSB standards) and maintaining robust governance, controls, and disclosure discipline across Telix’s three‑pillar sustainability framework. Success in the role will result from strong cross-functional collaboration with Finance, Risk, Operations, and Data Owners, and the ability to translate regulatory requirements into clear, defensible, and decision‑useful disclosures for senior management and the Board. Successful candidates will have the opportunity to leverage their regulatory, reporting, and assurance experience to operate an effective, compliant, and durable global Sustainability program for Telix.

Key Accountabilities:

Planning and delivery

• Steward the Board‑approved sustainability strategy and ensure its consistent execution, disclosure, and alignment with regulatory and risk requirements
• With business unit leaders, clarify roles, ownership, and accountabilities for sustainability‑related data, risks, and disclosures, in alignment with the Group’s short-, medium- and longer-term goals, including setting targets and KPIs to measure success in sustainability initiatives
• Own and deliver Telix’s annual climate and sustainability reporting cycle, including:
  • Ongoing reporting under Australian Sustainability Reporting Standards (AASB S2)
  • Maintenance of consistency and comparability year‑on‑year
  • Preparation of Board‑ and ARC‑ready materials and disclosures
• Lead the development, disclosure, and continuous improvement of Telix’s Scope 3 greenhouse gas emissions inventory from FY2026 onwards, including boundary setting, category selection, estimation methodologies, documentation, and audit readiness
• Maintain and strengthen sustainability reporting controls, documentation, and audit trails to support current and future limited and reasonable assurance requirements
• Support the Board in evaluating the timing, readiness, and governance implications of future climate targets, without premature commitment. Update/maintain the Telix Sustainability Report annually

Risk Integration & Governance

• Assess risks and maintain the sustainability and climate risk profile within Telix’s Enterprise Risk Management Framework, ensuring consistency with broader strategic and operational risks
• Ensure climate‑related risks are monitored, escalated, and reported through established ERM and ARC reporting processes, rather than through standalone frameworks

Stakeholder engagement

• Provide targeted, role‑appropriate guidance to senior leaders, Finance, Risk, and Operations teams to support accurate data collection, risk identification, and compliant disclosures
• Launch and chair a cross-functional sustainability working group to support/champion sustainability efforts across the business
• In collaboration with the corporate communications team, engage with external stakeholders, including investors, customers, community organisations, regulatory agencies and industry groups, to promote sustainability relevant initiatives

Culture

• Promote a culture of sustainability throughout the organization
• Develop training programs to educate employees on matters including sustainability, sustainability practices and the importance of environmental stewardship

Resource efficiency

• With relevant business unit leaders design and implement programs related to energy efficiency, waste reduction, water conservation, sustainable procurement, and other relevant ESG efforts
• Foster innovation in sustainable resourcing practices and explore new technologies and methodologies to support these efforts.
• Drive efforts to reduce the Group’s carbon footprint and enhance resource efficiency

Continuous improvement

• Stay informed on sustainability trends, best practices and regulatory changes
• Manage external advisors and assurance providers to ensure consistent interpretation and controlled evolution of disclosures
• Conduct research and analysis to support sustainability initiatives and drive improvements

Education and Experience:

• Bachelor’s degree in sustainability, environmental science or related field/s. Master’s degree preferred
• 10+ years of experience in environmental management or sustainability roles globally, with a proven record of program development and ownership, leadership and strategic impact
• 5+ years of experience in a highly regulated, global manufacturing environment, with biopharmaceutical experience preferred
• Strong working knowledge of mandatory climate disclosure standards (AASB S2, ISSB/IFRS sustainability standards) and experience preparing board‑approved disclosures
• Proven ability to manage complex projects and influence organizational change, analyze data, develop actionable insights and drive performance improvements
• Proven experience engaging with and presenting to senior leadership and board committees
• Up to 15 percent travel

Key Capabilities:

• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what’s next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

VIEW OUR PRIVACY POLICY HERE

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

The Role

The VP, Merchandising & Supply Operations leads Fullscript’s end-to-end supply chain and merchandising functions, driving a data-informed, technology-enabled operating model that drives growth, product availability and profitability. This role integrates demand planning, inventory allocation, purchasing merchandising strategy, and systems innovation into a unified function aligned with company objectives.

What You’ll Do

• Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.

• Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.and product lifecycle

• Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies.

• Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution.

• Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.

• Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization.

• Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology

• Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure.

• Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics.

• Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow.

• Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks.

• Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement.

• Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution.

• Identify and mitigate supply chain risks to ensure continuity, stability, and compliance.

• Oversee operating plans, budgets, and working capital performance for the function.

• Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising.

What You Bring

Required:

• 10+ years of experience in supply chain, merchandising, procurement, or related functions, with significant, progressive senior leadership experience.

• Proven experience leading end-to-end supply chain operations in a retail, ecommerce, or distribution environment.

• Demonstrated acumen regarding  merchandising, category management and assortment strategy.

• Experience implementing planning and replenishment systems and improving forecasting accuracy at scale.

• Demonstrated growth mindset and AI first mentality.

• Strong financial acumen, including experience managing budgets, margins and working capital.

• Track record of leading cross-functional initiatives and influencing senior stakeholders.

• Experience building and developing high-performing teams and leaders.

• Bachelor’s degree in Business, Supply Chain, or related field.

Preferred:

• MBA or equivalent graduate-level education.

• Experience leveraging AI or advanced analytics within supply chain or merchandising functions.

• Experience scaling operations in a high-growth or multi-channel environment.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Palo Alto, CA (Hybrid - 2 days/week in office)

Reports to: CTO

Who we are:

Midi Health is the leading virtual care clinic focused exclusively on women in midlife navigating perimenopause, menopause, and other common hormone-related health challenges.

Our platform combines expert clinician care with technology-enabled access, offering insurance-covered telehealth visits, ongoing messaging support, and personalized treatment plans designed specifically for women in this stage of life.

We’re one of the fastest-growing companies in digital health, scaling rapidly to support hundreds of thousands of patients nationwide. At Midi, we are building the future of women’s healthcare one that is more accessible, evidence-based, and deeply patient-centered.

Where we’re based:

Midi is a hybrid organization with headquarters in Palo Alto, California. This role is expected to work onsite two days per week.

The opportunity:

Midi is seeking a Vice President of IT & Clinical Systems to lead the reliability, scalability, and operational performance of the systems that power our clinical and corporate operations.

This is a highly strategic and operational leadership role for a builder-operator who thrives at the intersection of technology, systems reliability, clinical enablement, and organizational scale.

You will oversee the infrastructure, workflows, and operational playbooks that support 10,000+ daily telemedicine visits and more than 1,000 employees across the organization. This leader will own both Corporate IT and Clinical IT, ensuring our systems are reliable, secure, scalable, and intuitive for clinicians and employees alike.

You’ll partner cross-functionally with Clinical Operations, Product, Engineering, Security, Compliance, and Business Operations to ensure our technology ecosystem supports exceptional patient care while enabling rapid company growth.

This role is ideal for a leader who has operated in complex, high-scale environments where uptime, resilience, and operational excellence are mission-critical.

What you’ll do:

Operational Reliability & Incident Management

• Own reliability and uptime across all clinician-facing systems, including EHR, telehealth, scheduling, communications, and internal operational tools
• Build and operationalize Midi’s incident command framework, including escalation paths, response playbooks, and outage management procedures
• Establish clear communication workflows during incidents across Slack, email, dashboards, and clinician-facing channels
• Drive proactive monitoring, alerting, and detection capabilities to minimize downtime and operational disruption
• Continuously improve MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolution)
• Partner closely with key vendors, including AthenaHealth and other critical platform providers, to improve responsiveness and issue resolution
• Build trusted relationships with Clinical Operations leadership as a primary stakeholder group

Systems Integration & Interoperability

• Ensure seamless integrations across clinical, operational, and business systems
• Improve workflow efficiency between scheduling, billing, telehealth, marketing, communications, and clinical platforms
• Translate operational pain points into scalable systems configurations and architecture improvements
• Partner closely with Product, Engineering, and Data teams to align systems with broader patient and business goals

IT Service Management & Operational Excellence

• Build and scale a modern IT Service Management (ITSM) function

• Establish service catalogs, change management processes, tiered support models, and configuration management practices

• Define clear L1–L3 support structures and escalation workflows

• Balance operational rigor with agility, enabling rapid iteration without compromising reliability or security

• Create transparent prioritization and communication processes across IT initiatives and operational workstreams

Training, Readiness & Change Enablement

• Partner with Clinical Learning & Development teams to ensure clinicians and employees are trained on downtime and recovery procedures
• Maintain clear SOPs, recovery documentation, and operational playbooks
• Lead tabletop exercises and readiness drills to validate operational preparedness
• Support the successful rollout and adoption of new systems and technologies through thoughtful change management practices

Security, Compliance & Risk Management

• Partner with Security and Compliance teams to maintain HIPAA, SOC2, and enterprise IT compliance standards
• Oversee identity and access management, endpoint protection, and vendor onboarding processes
• Develop and maintain business continuity and disaster recovery plans
• Conduct post-incident reviews and drive continuous operational improvement

Vendor Management & Technology Operations

• Oversee relationships with clinician-facing and corporate technology vendors
• Define and monitor vendor SLAs related to uptime, support responsiveness, integration quality, and reliability
• Conduct regular vendor performance and cost reviews in partnership with Finance and Business Operations
• Ensure technology vendors contribute to operational resilience and scalability

Leadership & Cross-Functional Partnership

• Lead and mentor teams across Corporate IT, Clinical IT, Informatics, and Internal Systems Support
• Serve as a key cross-functional partner to Clinical Operations, Product, Engineering, and Business Operations
• Advocate for clinician and employee experience within technology discussions and decision-making
• Communicate clearly and calmly during high-pressure operational situations
• Foster a culture of operational excellence, accountability, empathy, and trust

What you bring:

• 10+ years of leadership experience in IT, Technical Operations, Infrastructure, or Systems Operations within fast-scaling healthcare or digital health organizations
• Proven success operating mission-critical systems supporting large-scale, real-time operations
• Experience managing environments supporting 10,000+ daily transactions, visits, or operational workflows
• Strong expertise in incident response, systems reliability, and vendor management
• Technical fluency with modern cloud infrastructure and enterprise collaboration platforms
• Experience with AWS, Zoom, Slack, Google Workspace, Zendesk, Twilio, and enterprise IT systems
• Deep understanding of identity management, integrations, HIPAA, SOC2, and enterprise security controls
• Strong operational judgment and ability to partner effectively with clinicians, operators, and engineers
• Exceptional communication and stakeholder management skills
• Builder mindset with the ability to create scalable systems and operational frameworks

Why join Midi?

• Opportunity to help build one of the fastest-growing companies in women’s health
• Mission-driven work improving healthcare access and outcomes for women nationwide
• Collaborative, high-caliber team operating at meaningful scale
• Competitive compensation, equity, and benefits
• Hybrid flexibility with strong executive visibility and impact

Interview Process:

Recruiter Screen- 30-45 mins

Hiring Manager Screen- 45 mins

Interview Loop- 3-4 hours

Working Session- In person- 1 hour

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range for this role is $280,000-325,000. While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥

https://www.youtube.com/watch?v=1px7i6MVjNg

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.