Headquarters: United States
URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We're Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You'll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
• Work Weekends

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

To apply: https://weworkremotely.com/remote-jobs/bask-health-customer-success-account-manager-1

About Ping Identity:  At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...

Responsibilities: Serve as a primary contact for clients, field sales, and all EA activities Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities Support account team...

Responsibilities: Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain...

The Opportunity:Data Privacy has become one of the most strategic challenges facing modern businesses, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI...

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that...

Company DescriptionFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose...

As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value...

Area Customer Service Coordinator The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy,...

ActivTrak is seeking a Customer Success Manager (CSM) to manage an enterprise book of business.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud.

About Valiantys

Join Valiantys and be part of something extraordinary!

At Valiantys, we’re not your typical Atlassian Platinum Solution Partner – we’re the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian’s suite of software products.

We’re the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations, propelling them to unparalleled heights of success and efficiency!

Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes centre stage.

Job Summary

We are looking for a proactive and technically skilled Systems Support Analyst to join our Enterprise Technology & Innovation (ET&I) team.

In this role, you will support and enhance our IT infrastructure, cloud services, workplace technologies, and business applications. Combining hands-on technical expertise with project coordination, you will help ensure our systems remain secure, reliable, and scalable while delivering an exceptional employee experience.

You will report to the Director of IT and collaborate closely with ET&I, Field Operations, DevOps teams, and business stakeholders across the organization.

What You’ll Be Working On

• Supporting IT infrastructure, cloud services, workplace technologies, and business applications.

• Troubleshooting technical issues and ensuring a reliable end-user experience.

• Managing user access, identity services, and device management activities.

• Assisting with infrastructure projects, office technology deployments, and workplace initiatives.

• Maintaining technical documentation and operational standards.

• Collaborating with internal teams, vendors, and stakeholders to support IT projects and continuous improvement initiatives.

Do You Have What It Takes?

This role is ideal for someone with experience in IT support, systems administration, or infrastructure operations who enjoys solving technical challenges and supporting a modern digital workplace.

You should bring

• 2+ years of experience in IT support, systems administration, or infrastructure operations.

• Experience supporting Microsoft 365 environments and user lifecycle management.

• Knowledge of identity and access management concepts, including SSO and authentication services.

• Experience with endpoint management and device administration.

• Strong troubleshooting and problem-solving skills across hardware, software, and networking environments.

• Strong communication and collaboration skills.

• A proactive mindset, attention to detail, and a customer-focused approach.

Bonus if you have

• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.

• Experience with endpoint management solutions such as Microsoft Intune.

• Knowledge of networking fundamentals, security best practices, and compliance requirements.

• Experience administering SaaS business applications.

• Relevant technical certifications (Microsoft, Azure, AWS, ITIL, etc.).

• Exposure to Atlassian products and ecosystems.

Languages & Location

Fluent in English (company-wide working language).

This is a fully remote position in Senegal, with optional access to our Dakar office.

Why Join Valiantys?

Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.

Sense

We’re committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.

Training

We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.

Flexibility

We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.

If you’re ready to contribute to impactful technology initiatives, support a global workforce, and grow your expertise across infrastructure, cloud, and workplace technologies, join us and make your mark at Valiantys!

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You’ll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

What You’ll Do

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You’ll Bring

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Nice to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Position Overview

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.

This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.

The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.

Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.

Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Responsibilities

Account Management & Partner Relationships

• Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
• Build and maintain trusted relationships with partner stakeholders
• Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
• Coordinate renewals and ensure no account falls through the cracks
• Serve as the internal advocate for partner needs, priorities, and feedback

Onboarding & Program Execution

• Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
• Work cross-functionally with ops, product, and CE to ensure smooth program launches
• Own timelines, deliverables, and internal communications related to partner programs

Reporting & Performance Monitoring

• Build and maintain partner-facing reports on utilization, engagement, and program performance
• Track account health metrics and flag risks or opportunities to the VP
• Improve and standardize reporting templates and cadences as the portfolio grows

Process & Infrastructure

• Help build the systems and playbooks that allow us to manage a much larger account base efficiently
• Maintain CRM hygiene and internal account documentation
• Identify repetitive tasks that can be templatized or automated

Qualifications

• 2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
• Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
• Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
• Strong written and verbal communicator — professional and reliable in client-facing situations
• Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
• Experience with CRM tools and strong spreadsheet proficiency
• Experience in benefits, insurance, HR tech, or health services is a plus
• Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Compensation and Benefits

• The expected salary band for this position is $55,000-$65,000
• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• RRSP matching program with Wealthsimple
• Employee Stock Option Plan.
• Parental leave top-up
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Our Hiring Process

We believe in a transparent and respectful hiring process. Here’s what you can expect:

Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.

Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.

Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.

We use a third party for reference and background checks at the time of the offer.

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round.

About the Role

We are seeking a strategic and hands-on Director of Client Success to lead our Client Success function. This role will drive partner satisfaction, retention, and expansion by aligning onboarding, support, and account management efforts. You will partner cross-functionally with Sales, Product, and Technical Support to ensure our clients realize maximum value from our platform. As an AI-first leader, you will deploy automation, predictive analytics, and AI-powered tooling to scale the CS function, reduce churn risk, and drive measurable business outcomes across Blackpoint’s partner ecosystem.

What You’ll Do

• Lead and scale the Client Success team, fostering a culture of accountability, data-driven decision-making, and excellence.

• Own the partner journey from onboarding through renewal, ensuring a seamless and increasingly automated experience.

• Partner with Sales and Product to align on partner needs, feedback loops, and AI-derived signals.

• Develop and maintain CS playbooks, AI tooling standards, and a Center of Excellence (CoE) framework to drive operational consistency and repeatable outcomes across the team.

• Use platform telemetry and product usage signals to surface adoption gaps, at-risk accounts, and expansion opportunities, shifting from reactive to predictive partner management.

• Define and track a comprehensive metrics framework: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Time-to-Value (TTV), product adoption scores, and AI-generated partner health scores.

• Deploy and govern AI-powered partner health dashboards, churn prediction models, and automated playbook workflows to proactively manage risk and expansion at scale.

• Build AI-assisted onboarding sequences and digital engagement programs that scale partner coverage without proportional headcount growth.

What You’ll Bring

• 8+ years in Customer Success or Account Management, with 5+ years in a leadership role.

• Demonstrated track record in cybersecurity & MSP-focused environments, or with a clear demonstrated ability to operate in a highly technical B2B product environment.

• Proven ability to lead cross-functional initiatives and drive measurable outcomes.

• Strong communication, analytical, and executive presence skills, including the ability to present data-driven outcomes to C-suite stakeholders.

• Analytical fluency: ability to interpret platform telemetry and usage data to derive account-level and portfolio-level insights and action plans.

• Demonstrated experience building AI-assisted CS motions, automated digital-touch programs, LLM-assisted workflows, and AI-driven intervention playbooks.

• Analytical fluency: ability to interpret platform telemetry and usage data to derive account-level and portfolio-level insights and action plans.

• Track record of owning and improving NRR, GRR, and expansion revenue in a high-growth SaaS or cybersecurity environment.

• Experience communicating AI-driven value and ROI to C-suite stakeholders, moving conversations from feature adoption to quantifiable business outcomes.

• Familiarity with AI governance, prompt engineering, or building with LLM-based tooling is a plus.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round.

About The Role:

The Director of Technical Support is a leadership role responsible for the execution and continuous improvement of Blackpoint Cyber’s technical support function. This individual will lead a team of technical support professionals, as a player-coach, dedicated to delivering timely, high-quality resolution experiences for Managed Service Provider (MSP) partners. As an AI-first leader, you will deploy agentic triage tools, drive automated Tier-1 resolution workflows, and intelligent deflection capabilities to scale the function’s impact.

This role requires a leader equally comfortable at the strategic and tactical levels — someone who can architect long-term support programs while staying close to operational details that drive meaningful change. The Director of Technical Support will own the team’s performance metrics and serve as a critical cross-functional partner to Engineering, Product, and Customer Success, ensuring field intelligence continuously informs the broader organization. The ideal candidate brings proven experience leading technical support organizations within cybersecurity, SaaS, or managed services environments, with a strong command of data-driven operations — including dashboard design to monitor team health, surface trends, and communicate performance insights to stakeholders. You also have hands-on experience deploying AI-powered support tools and building the frameworks that allow AI agents to operate at production scale in security-sensitive environments.

What You’ll Do

• Strategy & Execution: In conjunction with VP Customer Growth, define and drive the multi-year vision and roadmap for the Technical Support function, including the phased deployment of AI triage agents, automated Tier-1 resolution tools, and self-service capabilities, translating business objectives into measurable team-level goals and operational plans.

• Operational Ownership: Own all support KPIs end-to-end, including NPS, MTTR, first contact resolution, escalation rate, and SLA adherence, alongside the development of new AI-era metrics: ticket deflection rate, Tier-1 automation rate, self-service resolution rate, and knowledge base coverage rate, with direct accountability for outcomes.

• People Leadership: Recruit, develop, and retain a high-performing team of technical support engineers and team leads; define clear career paths, conduct regular coaching and performance reviews, and foster a culture of ownership and continuous improvement. Build data literacy as a core team competency, coaching support engineers to work alongside AI tools as partners, not replacements.

• Cross-Functional Partnership: Serve as a voice of the customer internally, converting support patterns and field intelligence into actionable feedback loops with Product, Engineering, and Customer Success. Use AI-derived ticket clustering and sentiment analysis to translate high-volume signals into prioritized product input, moving from anecdotal feedback to data-led influence.

• Incident Response Coordination: Oversee the support team’s role during critical security incidents affecting MSP partners, ensuring rapid escalation, clear partner communication, and tight coordination with internal technical teams. Define and enforce human-in-the-loop protocols for AI-assisted workflows during incidents, ensuring agents escalate correctly, and governance controls hold under pressure.

• Process & Tooling Optimization: Continuously evaluate and improve support workflows, escalation paths, and tooling (e.g., Zendesk, Zendesk AI, Salesforce , Jira) to increase resolution velocity and scale the team efficiently. Champion the adoption of agentic support tools from AI-powered triage and auto-resolution to LLM-assisted knowledge base maintenance and QA automation.

• Knowledge Base Governance: Build and maintain a continuously improving knowledge base using AI gap detection to identify missing or outdated articles from unresolved ticket patterns and auto-draft new content for human review.

• AI Triage & Automated Resolution Ownership: Deploy and govern AI-powered ticket triage agents and automated Tier-1 resolution workflows, targeting ~30% deflection of structured, repeatable tickets without human involvement.

• AI Governance & Compliance: In coordination with Blackpoint’s compliance team, establish governance standards for AI use in the support function, permission enforcement, complete audit trails, escalation triggers, and data handling controls that meet Blackpoint’s security and compliance standards.

• Dashboard & Data Intelligence: Design, maintain, and evangelize real-time operational dashboards that surface team health and performance metrics; share insights cross-functionally with Engineering, Product, and Senior Leadership to drive informed decision-making. Leverage AI-generated pattern detection to identify recurring ticket clusters, surface product defects, and proactively reduce support demand at its source.

• Executive Reporting: Present support performance metrics, trend analysis, and strategic initiatives to senior leadership on a regular cadence; translate complex operational data into clear, executive-level narratives. Include AI performance dashboards showing deflection rates, automation coverage, and ROI of AI investment in the function.

What You Bring

• 8+ years in technical support, with at least 5 years in a senior leadership role

• Direct experience in cybersecurity, SaaS, or managed services environments demonstrated understanding of the stakes when a customer’s security posture is at risk.

• Proven track record building and scaling technical support organizations in high-growth technology companies.

• Strong data fluency: ability to design, read, and communicate from operational dashboards; experience using support analytics to drive cross-functional decisions.

• Deep familiarity with support tooling (e.g., Zendesk, Salesforce, Jira) including hands-on experience deploying AI features within those platforms Zendesk AI or equivalent agentic support tools and governing their performance in production.

• Demonstrated ability to operate at multiple altitudes, engaged in technical escalations one hour, presenting to the executive team the next, without losing effectiveness at either level.

• Excellent written and verbal communication skills; proven ability to translate complex technical issues into clear, executive-level summaries and partner-facing communications.

• Proven track record of managing multiple priorities and delivering results in high-growth, fast-paced environments.

• Hands-on experience deploying AI-powered support triage, automated resolution workflows, or deflection tools with measurable outcomes on deflection rate, MTTR, or SLA compliance.

• Experience using AI-driven ticket pattern analytics to surface recurring issues to Product and Engineering reducing support demand at source rather than managing it more efficiently.

• Familiarity with AI governance requirements in enterprise support environments: permission enforcement, audit trails, escalation trigger design, and data handling compliance (SOC 2, GDPR, HIPAA where relevant).

• Experience leading change management for AI adoption within a support team helping engineers transition from Tier-1 ticket handlers to AI supervisors, edge case resolvers, and knowledge curators.

Qualifications

• Experience supporting an MDR, EDR, or SOC.

• Familiarity with the MSP channel and the dynamics of supporting partners who serve hundreds of end customers.

• Experience building or operating 24⁄7 support coverage models, including AI-assisted follow-the-sun or always-on deflection for after-hours partner support.

• CISSP, CISM, CompTIA Security+, or equivalent cybersecurity certifications.

• Familiarity with ITSM frameworks (ITIL v4) as they apply to AI-assisted operations: incident classification, knowledge management, and continual improvement.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Work Location: Singapore

About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• AI Orchestration & Workflow Automation: Act as an “AI-Augmented” engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

Minimum Qualifications

• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
• Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications (The “Good-to-Haves”)

• Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare’s developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.

Compensation This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Position Overview

We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.

This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.

This role is for you if you are:

• A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care.
• A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people.
• A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc.
• Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team.
• A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same.
• A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows.

Responsibilities

Team Leadership (≈60%)

• Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale.
• Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team.
• Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s.
• Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention.
• Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes.
• Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health.
• Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support.

Student Care (≈40%)

• Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.

• Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.

• Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.

• Instructor Liaison: Facilitate clear and timely communication between students and instructors.

• Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.

• Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.

• Educational Background: A Bachelor’s degree in Business, Communications, or a related field is preferred.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Ability to perform minor technical troubleshooting required.

• Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.

• Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.

• Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.

• Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.

• High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.

• Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.

• A fast-paced, performance-driven culture that rewards ownership, initiative, and results.

Why You Should Join ELVTR:

You’ll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.

ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.

You’ll work alongside driven, high-performing teammates who care deeply about execution and impact.

Join Us:

If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, we’d love to hear from you.

Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.

ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Position Overview

We are seeking a Support Team Lead for the UK Market to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.

This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.

This role is for you if you are:

• A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care.
• A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people.
• A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc.
• Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team.
• A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same.
• A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows.

Responsibilities

Team Leadership (≈60%)

• Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale.
• Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team.
• Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s.
• Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention.
• Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes.
• Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health.
• Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support.

Student Care (≈40%)

• Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.

• Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.

• Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.

• Instructor Liaison: Facilitate clear and timely communication between students and instructors.

• Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.

• Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.

• Educational Background: A Bachelor’s degree in Business, Communications, or a related field is preferred.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Ability to perform minor technical troubleshooting required.

• Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.

• Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.

• Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.

• Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.

• High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.

• Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.

• A fast-paced, performance-driven culture that rewards ownership, initiative, and results.

Why You Should Join ELVTR:

You’ll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.

ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.

You’ll work alongside driven, high-performing teammates who care deeply about execution and impact.

Join Us:

If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, we’d love to hear from you.

Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.

ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.